Terms of Service
These terms are an agreement between you and Finbite (“Finbite”, “we”, “us”) for the use of TotalCRM, including the website totalcrm.in, the TotalCRM app, TotalCRM Cloud, the TotalCRM Android app and the Facebook Lead Ads connection (together, “TotalCRM”). By buying, installing or using TotalCRM you agree to these terms and to our Privacy Policy. If you use TotalCRM for a business, you confirm that you may accept these terms for that business.
1. The service
TotalCRM helps businesses manage leads, follow-ups, tasks, appointments, customers and invoices. It is offered in two forms:
- TotalCRM on your device, where your data is stored only on your own device and in backups you save; and
- TotalCRM Cloud, where your workspace data is stored on our servers and shared with the members of your workspace.
Some features, such as the Facebook Lead Ads connection or the Android app, may be available only in TotalCRM Cloud, and some features may be offered for testing before general release.
2. Accounts and workspaces
- You must be at least 18 and give a valid email address. You sign in with one-time codes sent to that email, so keep access to it secure; anyone who can read your email can sign in to your account.
- The person who creates a workspace is its owner. The owner can invite and remove members, connect Facebook Pages, and is responsible for the workspace and for what its members do in it.
- Tell us straight away at hello@finbite.in if you believe your account has been used without your permission.
3. Purchases and licences
- A TotalCRM licence is a personal, non-transferable right to use TotalCRM on the number of devices stated when you buy. “Lifetime” or “one-time” pricing means you do not pay a recurring fee for the edition you bought, for as long as we continue to offer it. Separately priced add-ons or plans, such as Custom Branding, are billed as stated at the time of purchase.
- Prices are in Indian rupees and include or exclude taxes as shown at checkout. Payments are handled by our payment provider.
- TotalCRM is a digital product that is delivered immediately, so purchases are non-refundable, except where a refund is required by law or was promised at the time of purchase. If something is not working, contact us and we will try to fix it.
- You may not share, resell or publish licence keys, or try to get around licence checks.
4. Your data
- You own the data you put into TotalCRM, including information about your leads and customers. You give us permission to store, process and display it only as needed to provide TotalCRM to you and your team.
- You are responsible for having the right to collect and use that data, and for contacting people lawfully, including obtaining any consent needed for messages you send (for example on WhatsApp) and following applicable law such as India’s Digital Personal Data Protection Act, 2023 and telemarketing rules.
- For the device version, your data stays on your device; you are responsible for keeping backups. We cannot recover data that only existed on a device that was lost or cleared.
- For TotalCRM Cloud, you can download a backup at any time from Settings. If you delete your account, workspaces where you are the only member are permanently deleted.
5. Facebook Lead Ads connection
- To connect, you must be allowed to manage the Facebook Pages you connect, and you authorise TotalCRM to access those Pages’ lead forms and leads on your behalf, as described in our Privacy Policy.
- You remain responsible for your ads and lead forms, including your own privacy notice shown to people who submit them, and for complying with Meta’s terms, including the Meta Terms and Lead Ads Terms.
- Lead delivery depends on Facebook’s services. We do not guarantee that every lead will arrive or arrive within a particular time. Facebook may change or end access at any time, and the connection may need to be reconnected if access expires.
- You can disconnect a Page at any time in Settings → Facebook Lead Ads.
6. Acceptable use
You agree not to use TotalCRM to:
- send spam or unsolicited bulk messages, or contact people who have asked not to be contacted;
- store or share unlawful, fraudulent or infringing content, or data you have no right to hold;
- try to access other workspaces or accounts, test or break our security, or overload our servers;
- copy, reverse engineer, resell or build a competing product from TotalCRM, except where the law allows this.
We may suspend or close an account or workspace that breaks these rules, and we will tell you why unless the law or a security risk prevents it.
7. Availability and changes
We work to keep TotalCRM available and reliable, but it is provided “as is” and “as available”. There may be interruptions for maintenance, problems with our providers, or events outside our control. We may improve, change or remove features over time; if we stop offering TotalCRM Cloud, we will give reasonable notice so that you can download your data.
8. Liability
To the extent permitted by law, Finbite is not liable for indirect or consequential losses, such as lost profits, lost business, or loss of data that you could have prevented by keeping backups. Our total liability for any claim relating to TotalCRM is limited to the amount you paid us for TotalCRM in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under law.
9. Ending your use
You can stop using TotalCRM at any time and delete your account in Settings → Workspace → Delete my account. Sections 4, 8 and 10 continue to apply after your use ends.
10. Governing law and disputes
These terms are governed by the laws of India. Courts at Vadodara, Gujarat, India have exclusive jurisdiction over any dispute relating to these terms or TotalCRM. Before going to court, please contact us so that we can try to resolve the issue informally.
11. Changes to these terms
We may update these terms. We will change the effective date above and, for important changes, notify account holders by email or in the app before they take effect. Continuing to use TotalCRM after that means you accept the updated terms.
12. Contact
Finbite — TotalCRM
Vadodara, Gujarat, India
Email: hello@finbite.in